Email support · replies within one business day
Support, sorted.
All support is handled by email. Send a message about any app, licence, or order and you will get a reply, usually within one business day.
Email support
Questions about an app, an order, or a licence. Opens a pre-filled email, so you only add the details.
Lost your licence key?
Enter the email address you bought with and your keys are sent straight back to you.
What To Include
Include these four things and most issues get solved in a single reply.
- 01Which appand the app version, from the About window.
- 02Your macOS versionfrom → About This Mac.
- 03What happenedwhat you expected, what you got. Screenshots are gold.
- 04Order numberfrom your Paddle receipt, for licence and refund questions.
Quick Answers
01 The app will not open: "unidentified developer"?
The apps are distributed outside the Mac App Store, so macOS asks before the first launch. Open System Settings → Privacy & Security and click "Open Anyway". You only need to do this once per app.
02 How many Macs can I use a licence on?
Two. Every licence covers activation on up to two Macs that you own or control, for personal and commercial use alike.
03 I got a new Mac. How do I move my licence?
Deactivate the app on the old Mac and activate on the new one. If the old machine is gone (sold, dead, erased), email support with your order number and the activation will be freed up.
04 I lost my licence key.
Use the form above: enter the email address you bought with and your keys are sent straight back to you. If nothing arrives, check your spam folder, then email support with your order number.
05 Can I get a refund?
If a technical issue makes an app unusable and it cannot be fixed, yes: within 14 days of purchase, processed by Paddle back to your original payment method. The full details are in the Refund Policy.
06 Do the apps phone home or collect analytics?
No. The only network call the licensing makes is validating your key against the activation limit. No analytics, no tracking, no telemetry.
Refund specifics live in the Refund Policy.